Yes, there is still someone here!

A few weeks ago I received a letter from Sky announcing their latest offer for FREE broadband (as I’m already a Sky TV subscriber). At the time I was currently with NewNet, and although the service I’d received from them was flawless I decided I’d rather be a cheapskate and save £18 a month. What a mistake that was. I ordered Sky broadband at the start of September with the promise that it would be active by the 15th of that month. Come the 15th and my NewNet connection is still active and working. Around the 17th my NewNet connection went off, but nothing replaced it. A couple of days later I called Sky Broadband’s “Customer Support” who told me, in broken English, that my order was still awaiting provisioning. Then, a couple of days later, my phone line went dead completely!! I then called BT who could confirm that there was a fault with the line (duh! No dial tone is a pretty good sign that there’s a fault) but they couldn’t repair it until the end of the following week. Fast forward to now: the phone line has been repaired (as of last Friday), so I called Sky again to find out what’s going on and was told that my old order was still “pending cancellation” as, due to the fault with the line, my original order had to be re-placed, however they can’t place the new order until the old order’s status has changed from “pending” to “cancelled”! GAHHHHHHHHHH! Anyway… so that’s the reason for the silence around here. Yes, I can post entries from work, however I don’t feel comfortable doing so. it would be nice if we had some more bloggers around here… *hint hint*!

In summary: if you’re tempted by the latest offers for low-priced broadband from Sky, SAVE YOUR MONEY! Maybe the service will be good when / if it ever goes active, but until then my opinion of the whole deal remains low.