Pork and stock control

I’m rather partial to the roast pork joints from the Hot Deli in Tesco, I try to pick one up when I do my weekly shop at the Five Ways branch. Try being the operative word these days, for the last few months they’ve not had any on the shelves when I’ve been in. I could understand this if I was shopping after 6pm (the hot deli officially closes at 6pm), but at 4:30 it seems a bit off. Today I got more pissed off than usual and asked to see the deli manager to get an explanation. I spoek to a manager who, according to his name badge, was named ‘Morgan’. After checking with the computer systems he reported that according to the stock database they had loads in stock when infact they didn’t. The upshot of this was that they couldn’t order any because according to the stock control system they were overstocked but, because they were not having any sold (due to having none to sell), the stock wasn’t going down.

He promised to have it sorted but I still think it smacks of very poor customer service. Surely someone must have noticed that the stock system was showing they had an overstock yet they didn’t have the merchandise on the shelves.

1 Comment so far

  1. srboisvert (unregistered) on January 16th, 2006 @ 11:39 pm

    As a recent immigrant to the UK from Canada I have to say that customer service doesn’t even exist in English grocery stores . I was shocked at the conditions when I first got here. Barely any choice, sloppy and empty shelving, massive lineups, unpleasant staff, and as you have noticed – major restocking problems.

    I would go out of my way to find a clean well stocked store with motivated staff. Crossing the Atlantic seems a bit much though.

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